NNET WARRANTY ASSURANCE // 99.9% UPTIME PROMISE

SLA AGREEMENT

Last updated: June 2026 | Moro District Telemetries Guarded

SLA ESSENCE PROMISE

Fiber signals shouldn't fail when your academic deadlines or developer projects approach. This SLA guarantees strict response, hardware mitigation timelines, and automated reimbursement policies in Moro LG.

INTERACTIVE SLA LOCATOR CHECKER

Select your specific student hostel node or campus zone inside Malete to estimate immediate dispatcher response times during localized sector adjustments:

* Moro LG dispatchers utilize standby high-ground power motorcycles to deploy during lightning weather seasons.

SLA Priority LevelTier-A (Ultra-Priority)
Dispatch Response TimeWithin 4 Hours
On-Duty Engineer DeskMalete Zone-A Dispatch Crew
Local Backup InfrastructureActive Solar + Backup Inverter Ready

1. The 99.9% Symmetrical Fiber Uptime Standard

We guarantee that your NNet network connectivity link will keep transmitting signals at a level of no less than 99.9% averaged over each billing cycle block.

This calculations discount scheduled core structural maintenance routines carried out in early morning slots (2:00 AM - 4:00 AM) that have been announced at least 12 hours in advance via internal hostel board monitors and digital dispatch groups.

2. Automated Downtime Compensation Protocol

If your internet carrier signal is interrupted for continuous periods exceeding 6 hours outside scheduled service windows, NNet automatically credits student cycles proportional to the down period with complimentary service extensions:

  • 6-12 Hours Interruptions: Free 1-Day subscription voucher sent to your contact.
  • 12-24 Hours Interruptions: Free 3-Days subscription credit added to your active billing array.
  • Over 24 Hours Interruptions: Full semester discount tokens issued relative to active plan categories.

3. Lightning and Natural Force Exemptions

Force Majeure exceptions include physical destruction of outdoor distribution dishes by extreme weather phenomena, including regional lightning storms, solar heat spikes, or Moro Local Government infrastructure damage. In those specific events, our technician crew initiates physical hardware replacements within 24 hours of standard security clearance.